Last updated: 2024
These Terms and Conditions ("Terms") govern the use of the website and services provided by Sinure and set out the basis on which we develop and supply AI Assistant solutions to companies. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
This website is operated by Sinure, a business providing bespoke development of AI Assistants for companies.
For any question relating to these Terms, our services, or your data, please contact us using the details above. We aim to respond to all enquiries within a reasonable timeframe.
Enquiries regarding the development of AI Assistants are typically initiated through our website, by email, or by telephone. Once initial requirements have been discussed, we will provide a written proposal or quotation outlining the scope of work, deliverables, timeline, and price.
An order is considered confirmed only when both parties have agreed to the proposal in writing (including by email) and, where applicable, any required deposit has been received. Upon confirmation, we will issue a written acknowledgement summarising the agreed scope of work. No binding contract exists until this stage has been completed.
We reserve the right to decline any enquiry or order at our discretion, for example where requirements fall outside our capabilities or where we are unable to reach agreement on scope or price.
All prices quoted are in pounds sterling (GBP) unless otherwise stated and, where applicable, are inclusive or exclusive of Value Added Tax (VAT) as indicated in the relevant quotation. Prices for bespoke AI Assistant development are determined on a project-by-project basis according to the agreed scope of work.
Unless otherwise specified in writing, quotations include the design, development, and initial configuration of the agreed AI Assistant solution as described in the proposal. They do not automatically include ongoing maintenance, hosting, additional feature development, or third-party licensing fees, unless expressly stated.
Payment terms (including any deposit, milestone payments, or payment on completion) will be set out in the individual proposal or invoice. Payment is due within the timeframe stated on the invoice. Late payment may result in suspension of work until outstanding sums are settled.
You may request cancellation of an order at any time by contacting us in writing at [email protected]. Where work has already commenced, we reserve the right to invoice for work carried out and costs reasonably incurred up to the point of cancellation.
If you are not satisfied with any aspect of our services, please contact us promptly at the email address above, providing full details of your complaint. We will investigate all complaints in good faith and aim to provide a substantive response within a reasonable period. Where a complaint relates to a defect in the delivered work, we will, where appropriate, offer to remedy the defect, provide a partial refund, or agree an alternative resolution.
Nothing in this section affects your statutory rights under the law of England and Wales, including rights arising under the Consumer Rights Act 2015 where applicable.
To the fullest extent permitted by law, Sinure shall not be liable for any indirect, incidental, or consequential loss arising from the use of our services, including but not limited to loss of profits, loss of business, or loss of data, save where such loss arises from our negligence or breach of contract.
Our total liability arising out of or in connection with any order shall not exceed the total amount paid by you for the relevant services. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited under the law of England and Wales.
Our website sets a single cookie, cookie_consent, which stores your consent preference for a period of one year. No analytics, tracking, or session cookies are used on this website. Advertising measurement, where applicable, operates only after you have given consent and is limited to the confirmation page.
Any personal data you provide to us is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to access, rectify, or request erasure of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled. To exercise any of these rights, please contact us at [email protected].
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these Terms from time to time to reflect changes in our services or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our website or services after such changes constitutes acceptance of the revised Terms.
If you have any questions about these Terms and Conditions, please contact us:
